We'll be on a short break from the 20th December to 7th January. Ordering is still available online, with all in-stock lights dispatching on the 15th of January.
VISITING OUR WEBSITE
We Ponder is dedicated to keeping your details private. Any information we collect in relation to you is kept strictly secured. We do not pass on, sell, or swap any of your personal details with anyone. We use this information to identify your orders, provide you with We Ponder updates- if you ticked agree to receiving emails, and to personalise your shopping experience with us. If you do create a customer account on this website, we collect personal information to improve our checkout experience and customer service.
COOKIES
We Ponder uses cookies to allow you to login to your account, maintain a shopping cart and to purchase items in your shopping cart. Cookies sent to your computer from We Ponder only last while you are browsing our website. We do not store persistent cookies on your computer. Cookies also allow us to give you a more personalised shopping experience by displaying products that interest you throughout our product pages, thus providing you with a more friendly, interesting, and enjoyable shopping experience.
IP ADDRESSES
Whenever you use our website, or any other website, the computer on which the web pages are stored (the Web server) needs to know the network address of your computer so that it can send the requested web pages to your Internet browser. The unique network address of your computer is called its “IP address,” and is sent automatically each time you access any Internet site. From a computer’s IP address, it is possible to determine the general geographic location of that computer but otherwise it is anonymous. We do not keep a record of the IP addresses from which users access our site except where you have specifically provided us with information about yourself, in which case we also record your IP address for security purposes. An example of this would be when proceeding to a checkout to finalise an order you may wish to make. After completing the form provided, your IP address will be stored along with a transaction number that allows us to track your order.
EMAILS
You will receive an automated email within 24 hours after you abandon your shopping cart, if all of the following occur: You enter your email address at checkout or logged into your customer account. Or if you add a product which is in stock or on pre-order to your shopping cart, or you close your browser or leave this website without completing your purchase. We may send you marketing emails, where we share your contact information with Shopify, our email marketing provider, so they can send these emails on our behalf. We Ponder are in charge of sending out these emails, Shopify does not send out emails unless we prompt Shopify to do so. We understand how annoying it is to receive advertisements and we promise to you we will only email you with information you would be interested in, including special discount offers.
COLLECTING PERSONAL INFORMATION
Our website collects personal data to power our sites analytics, including information about your browser, network, and device. This information may also include details about your use of this website including clicks, internal links, page visited, scrolling, searches and timestamps. We share this information with Shopify, our website analytics provider, to learn about site traffic and activity. Shopify needs the data to run this website, and to protect and improve its platform and services. Shopify analyses the data in a de-personalised form.
